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Venue Info (Parking, Bag Policy, Prohibited Items & FAQs)

Wings Event Center - Venue Info (Parking, Bag Policy & Prohibited Items)

WINGS EVENT CENTER PARKING

All parking is CASH only
Parking starts at $5 for Kalamazoo Wings games and $10 for non-hockey events, unless otherwise noted
Kalamazoo Wings Season Ticket Holders with a parking pass may only use the pass for Kalamazoo Wings games
VIP parking is available for $10 in the front lot for Kalamazoo Wings games
Parking lots open 90 minutes prior to event doors opening

Clear Bag Policy

To provide a safer environment for the public and to significantly expedite fan entry into Wings Event Center, we are requiring the use of clear bags for all events for items exceeding what can be held in pockets or a small clutch. Our required clear bag policy limits the quantity, size, and type of bag that can be brought into the facilities. All bags/clutches will be inspected. Below is an outline of what is encouraged:

Bag that is clear plastic, vinyl or PVC and does not exceed 12 inches by 14 inches by 6 inches in size, or
One-gallon clear zip-seal bag (Ziploc bag or similar).
Small clutch bag that does not exceed 4.5" x 6.5", with or without a handle or strap, may be carried into the facilities, after proper inspection, along with one of the clear bag options.
An exception will be made for medically necessary items after proper inspection.

Each person may bring in one (1) large clear bag plus a small clutch that does not exceed 4.5 by 6.5 inches. The small clutch allows privacy for small personal items and also is easily searched. Keys, wallets, phones and other small items that fit in pockets or clutch bags are not limited. The clear bag and clutch may also be used to carry these and other permissible items.

Exceptions will be made for medical items or a diaper bag (with an infant / small child) after a proper inspection by security at the door before entry. Authorities reserve the right to inspect any item at any time. Denial for inspection shall constitute an unwillingness to enter/remain in the facility.

Wings Event Center is not responsible for any items left at the entry or in the facility.

Prohibited Bags / Items

Prohibited items must be returned to your vehicle or disposed of before entering Wings Event Center.

Management reserves all rights to determine items that are not allowed.

Prohibited bags/items include, but are not limited to:

Clutch bags larger than a hand
Purses
Briefcases
Duffle bags
Backpacks
Cinch bags
Mesh bags
Fanny packs that are not clear or exceed the size limit
Any bag larger than the regulated size
Tinted or patterned plastic bags
Any firearms
Pepper spray
Mechanical air horns
Laser-light pointers
Any item(s) determined by Authorized personnel as not allowed

If you choose to relinquish your prohibited item(s), they will not be returned to you. Illegal items will be confiscated.

*Prohibited items subject to change per event

Other Prohibited Items & Behavior

The following items* are prohibited from special events at Wings Event Center:

Professional cameras
Selfie-Sticks
Noisemakers
Laser-light pointers
Any type of food or beverage
Video and/or audio recording device
Backpacks
Oversized purses
Any type of weapon (including pocket knives and pepper spray)

Signs/Banners/Flags Policy:

Only handheld signs and banners are allowed in the venue.
Sticks, for K-Wings games only, can be plastic, fiberglass or wood and should not exceed 48" in overall length. Sticks shall not be of alloy/metal-based materials or extendable.
Obscene language or graphic material will not be allowed. Political signage is also not allowed.
Banners, signs and flags may not obstruct other guests' views or cover any permanent signage inside the venue. Flags on sticks shall be waved only during stoppages of play.
Venue management reserves the right to confiscate/ban any sign/banner/flag that is deemed unacceptable.

The following behaviors are prohibited from special events at Wings Event Center:

Smuggling in outside food or beverages (including water)
Smoking outside of the designated smoking areas
Carrying of any item that could bring bodily harm
Bringing pets into the facility

Unattended bags or suspicious activity will not be tolerated, and noncompliant patrons will be asked to leave the facility immediately.

Magnetometers & Bag Checks

We will be using magnetometers to ensure the safety of all guests upon entering the building. When walking through Wings Event Center's magnetometers, cell phones and similar-sized metal objects must be removed. Jewelry, belts, shoes, and pocket change may remain on your person.

Wings Event Center prohibits items such as bags, backpacks, and briefcases larger than 14" x 14" x 6" from entering the venue. Hard-sided bags of any kind are also prohibited. All bags entering the venue must be inspected. Diaper bags, medical bags, and media bags are permitted but are subject to inspection.

No Re-Entry Policy

Wings Event Center has a no-re-entry policy. For the safety and security of our fans, guests who leave Wings Event Center will not be allowed to re-enter the stadium.

DIRECTIONS

Driving Instructions:

From I-94 Eastbound: East on I-94 to Sprinkle Rd. exit 80. (Note: Signs on I-94 indicate to take Portage Rd. exit 78. Sprinkle Rd. will take you right to the arena parking lot.) South (right) on Sprinkle Rd. 1/8 mile to Vanrick Dr. West (right) on Vanrick 1/8 mile straight ahead to Wings Event Center parking.

From I-94 Westbound: West on I-94 to Sprinkle Rd. exit 80. Left on Cork St. (where exit takes you) to light, which is Sprinkle Rd. South (left) on Sprinkle Rd. 1/8 mile to Vanrick Dr. West (right) on Vanrick 1/8 mile straight ahead to Wings Event Center parking.

From US-131: US-131 to I-94 East (Detroit) exit 34A. East on I-94 six miles to Sprinkle Rd. exit 80. (Note: Signs on I-94 indicate to take Portage Rd. exit 78. Sprinkle Rd. will take you right to the arena parking lot.) South (right) on Sprinkle Rd. 1/8 mile to Vanrick Dr. West (right) on Vanrick 1/8 mile straight ahead to Wings Event Center parking.

Wings Event Center

FAQs

Q: Can I bring my purse in?

A: We are a clear Bag facility. All bags must be no larger than 12” x 14” x 6”. They must be clear vinyl, plastic, or pvc. A small clutch, no larger than 4.5 “ x 6.5” will be allowed.
- Cross-body/fanny packs that are clear or fit the 4.5” x 6.5” dimensions are allowed.
- All bags are subject to inspection. Security staff reserves the right to determine what items are not allowed.

Q: Can I bring my water or a beverage into the building?

A: You may bring in an empty container for water. Containers are limited to holding less than 32 oz. No outside food or beverages are allowed into the facility.

Q: I have medication in my purse, can I bring my purse in? It’s a medical bag!

A: Medications are defined as prescription medications, not items that can be purchased over the counter i.e. Aspirin, Ibuprofen, tampons/pads, etc.
- Medical bags are for the transport of medical equipment i.e. Oxygen delivery units, etc. Cooler bags for storage of Insulin and syringes are allowed. All medical bags are subject to inspection. All medical bags should be only large enough to contain the medical equipment.

Q: Is the smoking/vaping of marijuana allowed at Wings Event Center?

A: The State of Michigan allows for the consumption of Marijuana, however, the law requires that it be consumed in your private residence or with the permission of the owner of a property. Wings Event Center prohibits the use of marijuana and illegal substances on its property.

Q: Why can't I enter through the door I just left?

A: No. Our top interest at Wings Event Center is the safety & security of our patrons. If a patron has left the building, the patron must be screened again through our screening systems at the designated entry location(s).

Q: How does Wings Event Center handle disturbances and disorderly behavior?

A: All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:
- Standing on chairs
- Drunk and disorderly conduct
- Fighting or challenging others to fight
- Exposing private body parts
- Interference with or delay of the game/event
- Violation of the Wings Event Center event policies
- Violation of local, state and federal laws and statutes
- Igniting and display of flames, i.e. lighters / matches, in the facility bowl
- Attempting to enter the field of play, court, ice, stage or backstage areas without permission
- Throwing, discharging, or launching any substances or objects
- Willfully and maliciously disturbing another guest / employee with loud and unreasonable noise
- Using profanity and / or offensive words, which are likely to provoke a violent reaction from others
- Taunting or using offensive language against players, referees, or performers

*To report a disturbance during an event, please visit Guest Services outside of sections 1 & 30

Q: Can I bring in my own food & beverages?

A: No outside food or beverage are allowed inside Wings Event Center

Q: Will I need an ID?

A: Yes, in order to purchase any alcoholic beverages you must have a valid photo ID. Photos of ID’s will not be accepted.

Q: What fryer and popcorn oil do you use?

A: We use a premium blend of high oleic canola, corn and soybean oils in concession stand fryers and sunflower oil is used for popping our popcorn.

Q: Is allergen information available?

A: Please scan the above QR Code to view Wings Event Center Allergen information.

Q: What payment methods do we offer?

A: Credit, debit, cash, gift cards, promotional vouchers, and tap to pay.

Q: Do I need to purchase a ticket for my child?

A: For most sporting events, including K-Wings games and most concerts, children under the age of 2 years old (Lap Age) will be admitted into Wings Event Center without a ticket, provided that they sit on an adult's lap & do not occupy a seat. Any child 2 years of age or older will require a ticket to enter the arena. Please note that some shows (especially those intended for children) will have a different age policy. If you are uncertain about the policy, feel free to contact us.

Q: ADA tickets are not available on the website. How can I purchase tickets for ADA?

A: ADA seating options vary per event. Please contact the Box Office to ensure ADA accessibility needs are met when purchasing tickets. We will accommodate ADA requests to the best of our ability. *Note: Day of event accommodations are may be difficult to fulfill.

Q: Where is the restroom?